Fatshark support UK!

[pete678]

Has anyone had to make a warranty claim on there fatsharks? Im asking as
I've got a set of transformers that have failed! If anyone could point me in the right direction it'd be much appreciated :)
I've already tried there support email address and sent them a message on faceache!
tried to contact them on 4 seperate occasions but am having no success!!
Is it me or are the uk not so well supported?!

[Cheredanine]

I have, I bought attitude v4 we as backup goggles and there was a factory recall.

I got the impression, and I could be wrong, that fatshark UK support doesn’t exist as a part of fatshark but is a small engineering firm that is subcontracted,

I engaged then by contacting fatshark (US) who were very helpful and gave me contact details for UK, I don’t think UK responded quickly, or every time, but the were helpful when they did.

I would recommend contacting fatshark US, point out your issue with comma as well as goggles, I expect they will sort it

[hoverfly]

I had to return a pair to China when the screens failed.Apparently it was my fault as I had bought them.
The original screens they used were no longer available  and the replacement ones weren't compatible with the t/x,but I could buy a new t/x at cost price. A lot of Emails later I got them back with a little cloth bag for the inconvenience.

[pete678]

thanks for the replies guys! appreciate it :)
I'll keep on there tails on the us side and hope i hear back soon!

[Raven49]

My experience of the UK support is great - the DVR on my HD2s stopped working and they fixed it for free under warrenty and had them back to me withing three days. Really pleased!

[pete678]

all sorted! sent them off and got them back within a week as good as new!
Very impressed.  Thats one of the reasons i went with them in the first place. They've
far exceeded my expectations in after sales service. All under warranty too :)