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Author Topic: Gearbest customer services ?  (Read 182 times)

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Offline iRobot

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Gearbest customer services ?
« on: May 17, 2017, 09:32:41 »
The customer service is not very good at all. I seem to have ended up in some sort of infinite loop ! You send them messages after message, they take days to respond and then eventually respond with the same run around links asking for the same information I've just submitted.
Not good at all  :angry: anybody had the same problem ?

The hubsan 501s advanced I purchased has developed a fault  :laugh:
I WAS very pleased with the quad, it worked perfect, GPS, RTH, follow me, fpv range and pic quality all good,,,, about 20 or so flights and now a black screen, no fpv feed.
A refund would be nice, as don't want the route of sending it back for some sort of repair. Or, do I push for a replacement ? Cost isn't the issue of posting it back to China (not cheap :()
But lost faith in gearbest on how long this could take.

I'm considering just buying a replacement fpv module an fixing myself.

GearBest can feck off, I won't buy anything from them again. From now on I'm sticking to UK only !





Offline Gaza07

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Re: Gearbest customer services ?
« Reply #1 on: May 17, 2017, 09:59:06 »
If you paid by pay pal stick a claim in that should get their attention  ~~

Offline iRobot

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Re: Gearbest customer services ?
« Reply #2 on: May 17, 2017, 10:34:44 »
If you paid by pay pal stick a claim in that should get their attention  ~~

Yep, I always pay through PayPal and transfer through a credit card for mega insurance  ~~ it's the safest way to purchase anything.

I'll try PayPal  :smiley:

Offline iRobot

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Re: Gearbest customer services ?
« Reply #3 on: May 17, 2017, 13:55:39 »
Ebay have raised a dispute case for me, very helpful  ~~

Offline Paul01

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Re: Gearbest customer services ?
« Reply #4 on: May 17, 2017, 14:14:24 »
Yep, I always pay through PayPal and transfer through a credit card for mega insurance  ~~ it's the safest way to purchase anything.

I'll try PayPal  :smiley:

You do know you lose the benefits of paying with a credit card, if done through Paypal!
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Offline nate80

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Re: Gearbest customer services ?
« Reply #5 on: May 17, 2017, 14:27:17 »
You do know you lose the benefits of paying with a credit card, if done through Paypal!

It's true:  http://www.moneysavingexpert.com/credit-cards/PayPal-Section75

But I've never had an issue with Paypal protection.  They'll always recovered and reimbursed any fee I was entitled to after an issue.

Gear best customer service is an odd one.  They messed up one of my orders once (sold me an item that was on Sale in the UK warehouse and then, after a day or two, told me it was out of stock).  Their customer service message system was painful and their replies were often repetitive and frustrating.  They ended up being pretty decent and sending me the item from their Chinese Warehouse (where the item almost 3 times the price).

I hope you're problem gets resolved soon mate.

Offline ThomRC

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Re: Gearbest customer services ?
« Reply #6 on: May 17, 2017, 15:05:05 »
You're probably likely to get problems with any of the Chinese sellers, I've had issues with Banggood and am trying to stick to buying from UK sellers. Sometimes there's just that one thing they have really cheap though...

Offline iRobot

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Re: Gearbest customer services ?
« Reply #7 on: May 18, 2017, 11:04:38 »
Since raising the case with PayPal, gearbest have responded very quickly, surprisingly !
Still getting nowhere though. They now state quadcopters are not covered under warranty unless DOA (dead on arrival). They are asking for all the information again that I have already described and sent several times,,,,, back in the loop again  :angry:
A valuable learning curve lol
Might just sack them off, and buy a new fpv module and try to fix myself, it looks like a simple swap over. And would cost about 40 pounds,,,, maybe the best option ?

Offline iRobot

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Re: Gearbest customer services ?
« Reply #8 on: Today at 07:45:56 »
Received a email from PayPal this morning...... Gearbest has offered me a partial refund to stop the case against them,,,,, wait for it,,,,, wait,,,,,, £25  :o
No chance ! They can stick it. At least this shows  an admission of fault, a good solicitor will always say 'never admit liability'.

Offline hoverfly

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Re: Gearbest customer services ?
« Reply #9 on: Today at 09:06:56 »
That is crap, the more times that P.P kick their butt the better, they will have to trade properly.
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Offline iRobot

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Re: Gearbest customer services ?
« Reply #10 on: Today at 09:42:14 »
That is crap, the more times that P.P kick their butt the better, they will have to trade properly.

Crap, your right  :laugh:

I've rejected the offer and continuing with the case.
I wonder if gearbest will keep counter-offering, going up in increments of 5 pounds at a time  :rofl:
Cant fault PayPal thought, they have kept me up to date with progress, they really do fight your corner.